Privacy Policy

Last modified: November 30, 2009

At LTG GoldRock we recognise that privacy is important. This Privacy Policy applies to all of the products, services and websites offered by LTG GoldRock Pty Ltd or it's affiliated companies. 

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at

Information we collect and how we use it

We offer a number of services that do not require you to register for an account or provide any personal information to us, such as the Trading Room Statements and a number of educational on-line videos. In order to provide our full range of services, we may collect the following types of information:

Information that you provide when registering for promotional products or services will only be used for information and promotional services that directly relate to your registered interest.

LTG GoldRock only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:

Providing our services to users, research and analysis in order to improve our services; promotion of the LTG GoldRock Program.

LTG GoldRock does not sell, distribute or disclose your personal information for any reason and to un-subscribe from our mailing list please click on the un-subscribe link at the bottom of the relevant email.

Financial Services Guide 

(Prepared 11/11/2009) 

This FSG has been prepared to give you general information about the services and products we offer before we provide you with advice. The FSG is an important document and a regulatory requirement under Corporations Law. This document has been issued by The International Securities & Derivatives Group Pty Ltd, holder of an Australian Financial Services Licence (AFSL#227544).

What Financial Products & Services can we provide?

Our Australian Financial Services licence authorises us to provide financial product advice to both retail and wholesale clients on security & derivative instruments. We can provide advice on all classes of securities & derivative instruments, including;

· ASX traded securities 

· Equity & Future Options  

· Future & Commodity Markets  

· Currency Futures  

· Foreign Exchange (Margin FX)  

· CFD’s (Contracts For Difference)  

Do you provide general or personal financial product advice?

The International Securities & Derivatives Group Pty Ltd and its authorised representatives provide general financial product advice only. This means that the advice has not been prepared by taking into account your personal investment objectives, financial situation or particular needs. Before acting on any general advice, you need to decide whether it is appropriate for your individual financial situation. If you are in any doubt, you should consult with a licensed investment adviser, broker or accountant before making an investment decision.

Please note that the International Securities & Derivatives Group is not licensed to deal, or hold client funds. All dealing services offered to our clients are transacted by a suitable licensed third party.

When requesting personal advice, you will be provided with a statement of advice (SOA), outlining the advice you received, and the reasoning on which the advice was given. The International Securities & Derivatives Group Pty Ltd can provide this service to you when requested.

What risks are involved in trading these financial products?

The risk involved varies greatly depending on the instrument traded. Investing in ASX top 200 stocks for instance carries far less risk than trading speculatively in Index options. The exact risks associated with each product will be outlined in detail in the relevant PDS, which will be provided to you by your chosen broker. You should consider the information contained in the relevant PDS before trading any of the products we may advise you on. 

When will I receive a Product Disclosure Statement (PDS)?

The International Securities & Derivatives Group is not licensed to deal, or hold client funds, and provide general financial product advice only. Once a client has considered the advice given, and decides to act on the advice, they will communicate the relevant order for execution to their broker. The broker will therefore be the issuer and the one responsible for providing the client with a PDS.  

What Fees and commissions do you receive?

We invoice clients directly for all advice given. Clients requesting ongoing advice will be invoiced at regular intervals as agreed upon by both parties. For less frequent advice a one off fee may be charged. All fees payable will be made clear prior to any advice being given, and may be a flat fee, or a percentage of funds traded, funds invested, or profits earned.

If you purchase one of our software products, training courses, or attend one of our workshops, the representative or employee who assisted you may receive a commission ranging between 0% - 50% of the value of your purchase.

If we refer you to a product offered through agreement with another service provider, we may receive a commission ranging between 0% - 50% of the gross brokerage or management fee earned by the service provider.

Compensation and Insurance Arrangements

At the date of preparing this document, The International Securities & Derivatives Group have professional indemnity insurance that covers the conduct of both current and past representatives. This cover complies with s912B of the Corporations Act 2001.

Privacy Policy

We collect your personal information when you;

1. Complete and submit forms on our web site &

2. Return completed paper account opening forms 

We do not disclose any non-public, personal information about our customers, former customers, or potential customers to anyone, except as required to provide agreed services through third party service providers.

We may contact you from time to time with promotional and marketing material via phone, email and mail. If at any time you do not wish to receive marketing material please contact us and we will remove you from our marketing list.   

What If I have a complaint?

If you have a complaint about our products, services, or conduct of one of our authorised representatives you should contact us immediately. We will seek to resolve your complaint quickly and fairly. If your complaint is not resolved within a reasonable time by one of our staff, please contact the Compliance Officer at the address below; 

The International Securities & Derivatives Group Pty Ltd

 Attention: The Compliance Officer
PO Box 479
Geelong
Victoria 3220

If your complaint cannot be resolved to your satisfaction you have the right to have your complaint heard by the Financial Ombudsman Service (FOS). FOS is the external dispute resolution scheme authorised to deal with complaints in relation to investment advice. They can be contacted on 1300 780 808 or on the web at www.fos.org.au